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Privacy policy
What we collect when you order, why, who helps us, and how to see or delete it.
Meher Jewels ("we", "us") is a jewellery shop that also sells online. This policy explains how we handle personal information collected through this website and our ordering system, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- When you order: your name, email address and mobile number; the pieces, colours, sizes and quantities; pickup or shipping and, for shipping, your address; any notes you write; and your order code.
- When you pay: for Interac e-Transfers, Interac sends us the sender's name, the amount, your message and a reference number. Card payments are handled entirely by Stripe on its own secure page; we receive the amount, the name on the payment and a payment reference. We never see or store your bank or full card details.
- Your account and points: if you use My account, your orders and loyalty points are linked to your email address. If you choose to sign in with Google or Facebook, they tell us your name and email address and nothing else.
- Your bag: what you've added to your bag is kept in your own browser only, until you order or clear it. We don't see it.
- When you message us (the contact form, email or WhatsApp): whatever you choose to include.
Why we use it
- To take, confirm, prepare, ship and hand over your order, and to tell you where it is.
- To match your payment to your order and tell you when it arrives.
- To handle exchanges, faults and refunds.
- To keep your loyalty points up to date.
- To keep business and tax records (we're required to keep order and payment records for six years).
We only send messages about your orders and points, and occasionally a note asking how the pieces are. We don't send marketing, and we never sell or rent your information.
Who sees it
The shop owner sees every order. The people who box and deliver orders see the name, the pieces and the address for the orders they're handling, but not payment details.
Who helps us
We use a few trusted services to run the shop. They process information on our behalf and only for these purposes:
- Netlify: hosts this website, runs the ordering system and stores orders (Netlify Blobs). Netlify's servers may be in the United States.
- Google (Gmail): sends our emails and receives Interac's e-Transfer notifications.
- Stripe: card payments, on its own secure page, under its own privacy policy.
- Interac: e-Transfers, through your own bank.
- Twilio: the text messages about your order.
- Canada Post and our courier: your name, address and phone number, to deliver your parcel.
- Google and Facebook, only if you choose to sign in with them.
Some of these companies store information outside Canada, where it is subject to the laws of that country.
How long we keep it
Orders and payment records are kept for six years for tax purposes. Your account and points stay while you use them; ask and we'll delete them. Contact-form messages are kept for a year.
Cookies and storage
This website sets no advertising or analytics cookies. If you sign in, a cookie keeps you signed in on that device for up to 90 days. Your bag is kept in your browser's own storage.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it deleted (except records we must keep for tax purposes). Email info@solidsitestudio.com and we'll answer within 30 days. If you're not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.
Text messages
We text only about your orders. Reply STOP to any text and we won't send more; you'll still get emails about your order.
Contact
Questions about privacy: info@solidsitestudio.com, or write to us by email.